Admissions: every counsellor sees every applicant

The setup

Head of admissions Noor fans admissions@ out to six regional counsellors, each working their territory from their own inbox and replying in their own name.

How the mail flows

1. An applicant asks about a missing transcript on a Sunday.
2. All six counsellors hold the identical query within minutes.
3. The right regional counsellor replies Monday with the applicant's file already open.
4. admissions@ keeps the complete, timestamped record for audit and appeals.

Why Sinka fits here

• Seasonal staff get real copies on day one, cut off cleanly in February.
• Each counsellor's sent folder becomes their own case history.
• No CRM needed for teams that live in Gmail.

Watch out for

• Split territories clearly (region in subject conventions) so two counsellors don't both chase one applicant.
• Deadline-week volume copies fine, but remind counsellors their inbox quota must fit attachments like portfolios.