IT helpdesk: one inbox, every technician covered

The setup

District IT lead Priya lists help@ as the source and adds five technicians: dev@, nia@, omar@, luz@ and kai@. Each signs in with their own App Password.

How the mail flows

1. Staff email help@ about a broken projector or a locked account.
2. Within minutes the same message sits in all five technicians' inboxes.
3. The morning triage takes 60 seconds: whoever is free replies from their own address.
4. help@ itself becomes the audit trail — every request, untouched, in arrival order.

Why Sinka fits here

• No ticket-system licences for a team that just needs email.
• Technicians keep their own sent history, so follow-ups reference the right thread.
• A revoked password after a departure pauses one inbox, not the desk.

Watch out for

• Decide who owns password resets vs hardware failures, or everything lands on the fastest replier.
• Large log-file attachments copy fine, but each inbox needs the quota for them.