Sales: every rep sees every lead

The setup

Sales manager Dario runs sales@ into ana@, ben@, chloe@ and dev@. Each rep works their own inbox, replies as themselves, and keeps their own pipeline.

How the mail flows

1. A prospect writes to sales@ at 9:04am asking for a quote.
2. By 9:09 the identical enquiry is in all four reps' inboxes.
3. Whoever responds first owns it — the reply comes from a person, not a queue.
4. Management can open sales@ any time and see the unfiltered truth of inbound demand.

Why Sinka fits here

• No lead router to configure and no round-robin to game.
• Replies come from named reps, which prospects answer at higher rates than no-reply queues.
• Holiday cover is automatic: the absent rep's copies simply wait in their inbox.

Watch out for

• Set a claim rule (first reply wins, CC the team alias) or two reps will quote the same prospect.
• Keep personal out-of-office replies off the shared address — auto-replies are skipped, but yours shouldn't fire from sales@ at all.