The setup
Manager Owen lists rentals@ as the source and adds the office admin plus three techs and the weekend on-call: admin@, felix@, grace@, hugo@ and oncall@.
How the mail flows
- A tenant reports a burst pipe to rentals@ at 9:12pm.
- Copes land in all five inboxes within minutes — including the on-call phone.
- The tech replies from their own address with an ETA; the office sees it in the morning thread.
- rentals@ holds the timestamped original for deposit and liability disputes.
Why Sinka fits here
- After-hours coverage without giving five people one password.
- Photos of damage arrive full-resolution in every copy.
- Staff turnover is one revoked App Password, not a shared-login reset for everyone.
Watch out for
- Tenants will reply to whoever answered; make sure that thread CCs the office or the record splits.
- Filter noise (rent reminders, newsletters) still copies — keep the source inbox for humans, not bulk senders.
Last updated: 29 October 2026 · Browse all use cases
Try this setup yourself. Sinka is free and open source — one inbox in, every teammate covered.
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Get Sinka on GitHub