Pet grooming: the groomer reads the temperament note

The setup

Owner Felix fans woof@ out to reception and four groomers. Groomers read between appointments on their own phones.

How the mail flows

1. An owner books a nervous rescue Tuesday with handling notes.
2. Groomer and reception both hold the identical notes within minutes.
3. The appointment runs calm because the groomer was briefed.
4. woof@ keeps the booking record that settles no-show disputes.

Why Sinka fits here

• Temperament notes reach the hands holding the clippers.
• Groomers manage their own books from their own inboxes.
• Saturday cover is whoever is in — they all see everything.

Watch out for

• Bite-history notes are safety-critical — confirm receipt explicitly, don't assume.
• Keep vet-record requests on a separate thread from bookings.