Physio clinic: the referral reaches the therapist

The setup

Clinic lead Xena fans rehab@ out to reception and four physios. Each manages their caseload from their own inbox.

How the mail flows

1. A GP refers a post-op knee on Monday with notes attached.
2. Reception and the knee specialist both hold the identical referral within minutes.
3. The patient is booked into the right list Tuesday.
4. rehab@ keeps the referral record for discharge summaries.

Why Sinka fits here

• Referrals reach specialist lists instead of one pile.
• Exercise plans and scan attachments arrive intact everywhere.
• Locum physios get copies for their lists, revoked after.

Watch out for

• Clinical notes belong in the patient record — the inbox copy is the alert, not the file.
• Triage still needs an owner per referral, or two physios book one patient.