Software agency: the bug report reaches the developer, not the PM's inbox

The setup

CTO Sam fans clients@ out to six developers plus the PM. On-call reads from their phone; everyone else from their desk.

How the mail flows

1. A client reports a checkout bug Friday at 9pm with steps to reproduce.
2. On-call and team both hold the identical report within minutes.
3. The hotfix ships Friday night instead of Monday morning.
4. clients@ keeps the spec-change record that explains why the code looks that way.

Why Sinka fits here

• On-call actually sees the alert — no PM relay at midnight.
• Logs and dumps arrive intact where the debugger is.
• Contractors get copies per engagement, revoked at offboarding.

Watch out for

• Triage still needs an owner per thread, or six developers all start the same fix.
• Credentials in client mail are a red flag — copies multiply them, so rotate anything a client pastes in.